HobbyCNC Guitar Hero Repair Parts Policies

Ordering Information

ALL PRICES LISTED ARE IN US Dollars (USD) AND DO NOT INCLUDE SHIPPING or HANDLING. SHIPPING AND HANDLING FOR ALL CUSTOMERS IS CALCULATED AT CHECKOUT.

Payments by PayPal or Stripe (credit cards) only.

COD or Personal checks are not accepted.

Domestic (USA) Shipments

Orders shipping to California are subject to 8% sales tax.

State sales tax is the responsibility of the buyer.

International Shipments

Any taxes, duties, tariffs, and other charges with export/import are the buyers responsibility. Bank wire transfers are not possible.

Return Policy

New and unused product

HobbyCNC products may be returned within 14 days of shipment for full credit, minus shipping. Return shipping paid by the customer.  Email to support@hobbycnc.com prior to returning product.

Used product

Used products (e.g. soldering started) or incomplete kits can not be returned.

Wrong board

If you've accidentally ordered the wrong board (it happens), you may return it before you solder it for a no-charge exchange. Return shipping of the "wrong" product paid by the customer. The replacement will be shipped once the "wrong" product is received. Email to support@hobbycnc.com prior to returning product.

Damage during install

Drop an email to: support@hobbycnc.com. We'll see if we can work something out on an issue-by-issue basis.

Close-out or discontinued items

No returns will be accepted.

Product Warranty

HobbyCNC products are warranted against defects in materials and workmanship for 6 months from the date of purchase.

Warranty does not cover damage caused during assembly or from improper wiring.

All warranty returns require an RMA prior to shipping. Contact support@hobbycnc.com with details.

The 'bad' product must be returned at customer expense for evaluation and investigation.

Shipping

Product will ship within 1-3 business days of receipt. No shipping on Sunday or US Federal Holidays.

Products ship via the US Postal Service (USPS). Shipping prices are provided at checkout, shipping method selected at checkout.

All VATs, taxes, tariffs, duties and any other charges not outlined herein are the customers responsibility.

All shipments are FOB from our USA Post Office. Once an order is shipped it then becomes the purchaser property.

First Class Mail (13 oz. or less)

Although less expensive, there is not the protection for the components that the Flat-Rate box provides. Everything should arrive OK, but no guarantees. Use at your own risk.

Some items less than 13 oz. may not fit First Class dimension limitations. You will be notified via email of extra shipping charges.

Domestic US estimated delivery time 3-5 business days. Tracking number is NOT available.

International First Class Mail estimated delivery time 10-20 business days. Tracking number provided.

USPS Flat-Rate Priority shipment

Domestic US estimated delivery time 1-3 business days. Tracking number provided.

International estimated delivery time 6-10 business days. Tracking number provided.

International Shipping

We do not ship to all countries.

Outside USA shipping usually ships USPS Flat Rate Priority Mail. Tracking numbers are provided.

International shipments are FOB from our USA Post Office. Once an order is shipped it then becomes the purchaser property.

Shipping charges shown on checkout page are believed to be accurate for these countries:

Australia
Belgium
Brazil
Canada
Denmark
Finland
France
Germany
Hungary
India
Italy
Japan
Lithuania
Mexico
Netherlands
New Zealand
Norway
Pakistan
Peru
South Africa
Spain
Sweden
Switzerland
Thailand
Turkey
United Kingdom

For other countries (not listed above) please email support@hobbycnc.com. I will do my best to add your country upon request.

Contact Us

Customer Service

Preferred: For all questions, feedback or support, please email support@hobbycnc.com.

Optional: You can also call +1 949-445-1110 (California, USA) and leave a message.

Technical Support

Email: support@hobbycnc.com

HobbyCNC Stepper Motor Driver kits & accessories: Check our FAQs or use the HobbyCNC Support Forum.

HobbyCNC Guitar Hero Repair Products: Check our Guitar Hero Fret Board FAQ

PayPal/Stripe Information

All PayPal/Stripe shopping cart orders subject to confirmation for correct total before shipping. If incorrect entire amount will be refunded and a new order submitted at correct amount.

Shipping charges are provided on the check-out screen (see notes above).

Once payment has been processed you should be returned to HobbyCNC.com

HobbyCNC keeps NO credit card information on file (in fact, we never see it)

General Information and Notes

All prices and specifications are subject to change without notice.

HobbyCNC reserves the right to refuse any order and/or the right to limit quantities as we see fit.

Purchaser assumes all liability for the use of these products and holds HobbyCNC and it's employees harmless for any damages or claims.

HobbyCNC does not endorse nor encourage our products being used in an industrial and/or commercial environment.